mbi gaming's Commitment

Mbi gaming Responsible Gaming – Play Smart

Play for fun, not to escape from problems. mbi gaming provides the tools, guidance, and support you need to keep your gaming experience positive and in control.

Available Deposit Limit Play Time Limit Self-Exclusion

Have Fun, But Stay in Control

Online gaming should be an enjoyable entertainment activity — not a source of financial or emotional stress. mbi gaming believes that every user deserves a safe gaming experience, and we have built a range of tools and support systems to help you enjoy gaming in a healthy and responsible way.

If you find yourself playing longer than planned, spending more than you can afford, or feeling stressed after playing — these are signs that need attention. This page provides all the information and tools you need to make smart decisions.

Important Warning

Online gaming is only suitable for individuals aged 18 and above. Never play with money you cannot afford to lose. Money spent on gaming cannot be refunded — playing responsibly is your responsibility.

Responsible Gaming Control Tools

Mbi gaming provides six key tools to help you play within healthy limits

Daily / Weekly Deposit Limit

Set a limit on the amount you can deposit per day, week, or month. Once the limit is set, the system mbi gaming automatically blocks deposits that exceed that limit — giving you full control over your spending.

Session Play Time Limit

Set a maximum duration for each of your gaming sessions. When time is up, the system will notify you and allow you to stop consciously. This helps prevent situations where play time drags on unnoticed.

Loss Limit

Set the maximum loss amount you are willing to accept within a given period. Once the loss limit is reached, your account will temporarily stop accepting bets — protecting you from impulsive decisions you may later regret.

Temporary Break (Cooling Off)

Take a short break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or place any wagers. This gives you space to rest and reassess your gaming habits with a clearer mind.

Self-Exclusion

If you feel that gaming has become a serious problem, you may apply for self-exclusion for a period of 6 months, 1 year, or permanently. Your account will be closed and you will not be able to re-register during that period.

Activity History Review

Review the complete history of your gaming activity, deposits, and withdrawals at any time. Full transparency over your own playing habits is the first step to identifying whether you need to make a change.

Test Yourself: Are You Playing Responsibly?

Ask yourself these questions honestly. If you answer "yes" to three or more, it may be time to speak with someone or use the control tools we provide.

1

Have you ever played longer or spent more than you originally planned?

2

Do you play to escape from problems, stress, or boredom in your daily life?

3

Have you ever borrowed money or sold possessions to fund your gaming?

4

Do you feel restless, irritable, or uneasy when you are unable to play for a certain period of time?

5

Do you hide your gaming activity or spending from family members or friends?

6

Do you often try to "chase" your losses by continuing to play even as the situation gets worse?

7

Has gaming started to affect your work performance, family relationships, or overall health?

Smart Play Tips

These simple practices can make a big difference in keeping gaming a fun and enjoyable form of entertainment.

  • Set a clear gaming budget before you start and stick to it without compromise
  • Treat money spent on gaming as an entertainment cost — just like going to the cinema or dining out
  • Take regular breaks during gaming sessions — stand up, stretch, and drink some water
  • Avoid playing when you are emotionally unstable, exhausted, or under the influence of alcohol
  • Never play using money set aside for essential needs such as rent, bills, or food
  • Set a clear time limit for each session — and respect that limit when the time is up
  • Share your gaming activity with a trusted person so you have a social support system
  • Remember that no strategy or system can guarantee wins in games based on random chance
Remember: Winning in games is a fun bonus, not a reliable source of income. Play with a light heart.

mbi gaming's Pledge for Responsible Gaming

We are more than just a gaming platform — we are a community that genuinely cares about the well-being of every member. Here is our promise to you:

Providing easily accessible and effective control tools for every user at no additional charge
Training our support team to identify and assist users who may be experiencing gambling problems
Enforcing strict age verification and not allowing minors to use our platform
Respecting and processing self-exclusion requests promptly without unnecessary questioning
Never send promotions or communications to users who have applied for self-exclusion
Continuously updating and improving our protection tools based on current user needs

Need Immediate Help?

The mbi gaming support team is available to assist you 24 hours a day, 7 days a week. You can also access control tools directly from your account settings.

Live Chat
Available 24/7 on the platform
Support Email
Account Settings
Access control tools directly from your profile

Understanding the Risks of Gambling

Online gaming is an enjoyable entertainment activity when done the right way. However, like any form of entertainment involving money, it carries certain risks that every user should understand. mbi gaming.

Problem gambling — also known as gambling addiction — is a condition that can affect anyone regardless of background, age, or income level. It occurs when a person is unable to control the urge to gamble even when it has a negative impact on their life.

Early warning signs to watch for include spending beyond your set budget, feeling stressed or anxious when not playing, and a tendency to hide gaming activity from those close to you. Recognising these signs early is key to getting the help you need before the situation becomes more serious.

Problem gambling is a treatable condition. With the right support and tools, many individuals have successfully overcome this challenge and returned to living a healthy, balanced life.

Child and Youth Protection

Platform mbi gaming is strictly for adult users aged 18 and above. We conduct a rigorous age verification process during registration and implement KYC checks to ensure no underage individuals use our services.

For parents and guardians, we encourage you to use parental control software on devices shared with children. Ensure your account password is not known to minors and always log out after each session.

  • Never share your account login details with anyone, including family members
  • Use the auto logout feature on public or shared devices
  • Install parental control software on computers or phones used by children
  • Report to our team immediately if you suspect your account has been accessed by a minor

Support for Family Members

Sometimes, those closest to us are the first to notice when gaming starts to become a problem. If you are concerned about the gaming habits of a family member or friend, here are steps you can take:

  • Start an open, non-judgmental conversation — express your concerns from a place of care, not anger
  • Try to understand their situation before drawing any conclusions or taking drastic action
  • Encourage them to seek professional help if the problem appears to be out of control
  • Contact the mbi gaming support team for guidance on how to apply for exclusion on behalf of the relevant user
Moral support from loved ones is one of the most important factors in the recovery of individuals facing problem gambling. You are not alone — we are here to support the whole family.

Available Tools

Deposit Limit

Daily, weekly & monthly spending control

Time Limit

Set a maximum duration for each session

Loss Limit

Automatic stop when limit is reached

Temporary Break

1-day to 1-month break

Self-Exclusion

Long-term account closure

FAQ – Responsible Gaming

Answers to frequently asked questions about control tools and mbi gaming's policies

Log in to your account and go to Account Settings. There you will find the "Responsible Gaming" menu where you can set deposit limits for daily, weekly, or monthly periods. Limits take effect immediately upon saving and require a cooling-off period before they can be increased again.

A cooling-off period is a short-term account closure lasting between 24 hours and 30 days — suitable for users who need a brief pause. Self-exclusion is a longer-term commitment (minimum 6 months) better suited for individuals who feel gaming has become a serious problem. During the self-exclusion period, no promotions will be sent and you will not be able to open a new account.

No. Self-exclusion is a commitment that cannot be reversed before the minimum set period ends. This is an intentional design to ensure the tool is truly effective. After the minimum period ends, there is an additional cool-down process before the account can be reactivated, giving you sufficient time to carefully consider your decision.

No. All information related to the use of responsible gaming control tools is confidential and protected under Privacy Policy ours. We do not share this information with any third parties except as required by law.

The first step is acknowledging that a problem exists — and that takes real courage. From there, you can use the self-exclusion tool in your account settings, contact the mbi gaming support team via live chat for further guidance, and seek professional support. Speaking to a trusted family member or friend also goes a long way in the recovery process.

Yes, all responsible gaming control tools at mbi gaming are completely free for all registered users. No charges or additional fees apply. We believe that user safety and well-being are a priority that should never be commercialised.

Ready to Play More Responsibly?

Register an mbi gaming account today and enjoy a fun gaming platform with comprehensive control tools that help you stay in control at all times.

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