Mbi gaming Terms and Conditions – Complete User Platform Guide

1 Definitions and Interpretation

"Platform" refers to the website mbigaming.vu and the mbi gaming mobile app. "User" or "You" refers to any individual who registers and uses this platform. "mbi gaming" or "We" refers to the company operating this platform, including all its staff and authorised representatives.

"Account" refers to a user account registered on this platform with a unique username and password. "Funds" refers to money deposited into a user account for the purpose of playing games on the platform. "Withdrawal" refers to the process of transferring an account balance to the user's verified bank account or payment method.

2 Account Registration

To use the services of MBI Gaming in full, you are required to register an account by providing accurate, complete, and up-to-date personal information. Each user is only permitted to hold one account. Registering multiple accounts under the same name or for the same purpose is a violation of these terms.

• You must be at least 18 years of age at the time of registration
• Full name, date of birth, and contact information must be accurate and valid
• You are responsible for updating your information should any changes occur
• Accounts may not be transferred, sold, or shared with any other party
• Mbi gaming reserves the right to verify a user's identity through the KYC process at any time

Identity verification (KYC) may be required before you can make a withdrawal or access certain features. Documents that may be requested include a copy of your ID, proof of address, or other relevant supporting documents. This process is typically completed in under one hour.

3 Deposits and Fund Management

Mbi gaming accepts deposits via a range of approved payment methods, including bank transfers, digital wallets, and available local payment options. All deposits are processed in real time and are typically credited to your account within minutes of confirmation.

• Minimum deposit amount varies depending on the selected payment method
• All deposits must use a payment method registered in your own name
• Mbi gaming does not accept deposits from third parties or unidentifiable sources
• Funds deposited to the platform are for gaming purposes only
• The accepted currency is Ringgit Malaysia (MYR)

Mbi gaming does not charge any processing fees for deposits. However, payment service providers may impose their own charges, which are beyond our control. Please check with your provider before making a deposit if you have concerns about additional fees.

4 Fund Withdrawal

Users may request a fund withdrawal at any time, subject to the following conditions. Withdrawal requests will be processed within the specified timeframe and funds will be transferred to the verified payment method registered under your account name.

• KYC verification must be completed before your first withdrawal
• Withdrawals can only be made to the same payment method used for the deposit
• Minimum and maximum withdrawal limits apply in accordance with the current policy
• Processing time: 1–3 business days for bank transfers; faster for digital wallets
• Mbi gaming reserves the right to request additional supporting documents for withdrawals exceeding certain limits

If there are any active bonuses with outstanding wagering requirements, withdrawals may not be permitted until those requirements are met or the user chooses to forfeit the relevant bonus. The remaining balance after a bonus forfeiture will be recalculated in accordance with the platform's policy.

5 Bonuses and Promotional Offers

Mbi gaming offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and exclusive member offers. Each offer has its own specific terms, and users are responsible for reading and understanding those terms before accepting any bonus.

• All bonuses are subject to the wagering requirements stated in the offer
• Bonuses may not be cashed out unless the wagering requirements have been fully met
• One bonus at a time — bonuses cannot be combined unless specifically stated
• Mbi gaming reserves the right to revoke bonuses if there are indications of abuse
• The bonus validity period is stated in each offer and cannot be extended

6 Game Rules

Every game on the platform MBI Gaming has its own rules that must be followed. All games use a certified Random Number Generator (RNG) to ensure fairness and reliability in every outcome. mbi gaming is not liable for any losses arising from technical failures beyond our control.

• The outcome of completed games is final and may not be disputed without substantial evidence
• Any technical failure during gameplay will be investigated and resolved in accordance with the platform's policy
• The minimum and maximum bets for each game are as displayed in the game interface
• Users are not permitted to use any third-party software to influence game outcomes

In the event of an internet connection disruption during gameplay, MBI Gaming has a session recovery system that allows games to be resumed. However, game results that were completed prior to the interruption cannot be altered or reversed.

7 Prohibited User Conduct

To protect the integrity of the platform and the experience of all users, certain conduct is strictly prohibited on MBI Gaming. Violation of any of the following may result in temporary suspension or permanent closure of your account, as well as forfeiture of your account balance.

• Registering more than one account to obtain multiple benefits
• Using bots, automated software, or scripts to play or interact with the platform
• Attempting to hack, damage, or disrupt the platform's functionality
• Uploading or distributing harmful, offensive, or unlawful content
• Player collusion to manipulate game outcomes
• Using funds derived from illegal activities or money laundering

8 Privacy and Data Protection

Your privacy is our priority. All personal data collected by MBI Gaming processed in accordance with our Privacy Policy, which complies with applicable data protection legislation. We use 256-bit SSL encryption to protect all sensitive information transmitted between your device and our servers.

• Personal data is collected only for the stated purposes and nothing beyond that
• We do not sell user data to any third parties
• Users have the right to request access to their personal data
• Data may be deleted upon request, subject to applicable legal requirements

For detailed information on how we collect, use, and protect your personal data, please refer to Privacy Policy our complete terms.

9 Limitation of Liability

Mbi gaming is committed to providing a fully functional and secure platform. However, our liability is limited in certain situations. This platform is provided "as is" and mbi gaming makes no guarantee that the platform will always be free from disruptions or errors.

• Mbi gaming is not liable for losses resulting from internet disruptions or user device failures
• We are not liable for any indirect, consequential, or incidental losses arising from the use of the platform
• Our maximum liability is limited to the amount you deposited within the 30 days preceding the claim
• Mbi gaming is not liable for the actions of third parties that affect our services

10 Account Closure and Suspension

Users may close their account at any time by contacting our support team. Any valid account balance will be returned after the verification process is completed. In certain cases, mbi gaming reserves the right to suspend or close an account without prior notice.

• Violation of any term set out in this document
• Suspected fraudulent activity or money laundering
• User has registered multiple accounts
• User found to be below the minimum permitted age
• User's own request for Responsible Gambling purposes

Users who wish to self-exclude from the platform for Responsible Gambling reasons may contact our support team. We will process the request promptly and without any unnecessary questions. For more information, visit the Responsible Gambling us.

11 Complaint Resolution

Mbi gaming takes every complaint submitted by users seriously. We have a clear procedure in place to ensure each complaint is handled fairly, transparently, and within a reasonable timeframe.

• Step one: contact the support team via the in-platform live chat
• Clearly state the nature of the complaint, the date of the incident, and any supporting evidence
• Our team will investigate and respond within 3–5 business days
• If unsatisfied with the resolution, the complaint may be escalated to a supervisor

12 Governing Law and Terms Changes

These Terms and Conditions are governed by the laws applicable in the jurisdiction where MBI Gaming operates. Any dispute arising from or in connection with these terms will be resolved through the process established by the applicable law.

Mbi gaming reserves the right to update or amend these Terms and Conditions at any time. Users will be notified via in-platform notifications or their registered email when significant changes are made. Continued use of the platform after notification of changes constitutes acceptance of the updated terms.

If any provision of this document is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining unaffected provisions shall continue in full force and effect. This document, together with the Privacy Policy and any game-specific terms, constitutes the entire agreement between you and mbi gaming regarding your use of this platform.